Frequently Asked Questions
Discover everything you need to know about your Givenchy Beauty experience.
What is the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress in real-time.
What is your return policy for cosmetics and fragrances?
We accept returns within 30 days of purchase, provided the products are unopened, unused, and in their original packaging. For hygiene reasons, we cannot accept returns on beauty items that have been opened.
Does Givenchy Beauty offer complimentary samples?
Yes, every order placed on our official website includes a selection of complimentary samples, allowing you to discover our latest fragrance, skincare, and makeup innovations.
Are your products safe for sensitive skin?
Givenchy Beauty products are formulated with high-quality ingredients and undergo rigorous dermatological testing. However, we recommend reviewing the full ingredient list on the product page or consulting a physician if you have specific allergies.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How can I find the right foundation shade for my skin tone?
You can use our online Shade Finder tool available on each foundation product page, or contact our beauty experts via Live Chat for a personalized consultation.